Carpet Cleaning SE4 Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning SE4 provides professional carpet and related cleaning services to residential and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and Carpet Cleaning SE4 for the provision of services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or organisation requesting and responsible for paying for the services.
Company means Carpet Cleaning SE4, the provider of the services.
Services means any carpet, rug, upholstery or related cleaning services supplied by the Company to the Customer.
Premises means the property or location where the services are to be carried out.
Booking means a confirmed appointment for services agreed between the Company and the Customer.
2. Scope of Services
The Company provides professional carpet and related cleaning services in its service area. The precise services to be provided, including the areas, rooms, items and any additional treatments, will be agreed at the time of booking and confirmed in writing where possible.
The Company reserves the right to decline work which it reasonably considers unsuitable, unsafe, unlawful, or beyond its professional capabilities or equipment. Where possible, alternatives or partial services may be offered.
3. Booking Process
3.1 Bookings can be requested by the Customer through the Companys accepted booking channels. A booking is not confirmed until the Company has accepted the request and provided confirmation.
3.2 The Customer must provide accurate details, including full address of the premises, access information, parking availability, type of property, approximate carpet or area sizes, and any known stains, damage, or special requirements.
3.3 The Company may request photographs or additional information to provide a more accurate quotation and to assess access, parking and any potential risks.
3.4 Any quotation provided before inspection is an estimate based on the information given by the Customer. The Company reserves the right to amend the price at the premises where the actual condition, size or work required differs from the information provided. Any change in price will be agreed with the Customer before work commences.
4. Access to the Premises
4.1 The Customer is responsible for providing safe and reasonable access to the premises at the agreed time. This includes ensuring that someone is present to provide entry, or that alternative access arrangements have been clearly agreed in advance.
4.2 The Customer must ensure that essential services such as electricity and water are available at the premises during the appointment.
4.3 If the Company is unable to gain access, or if the premises are not ready for the services to begin at the agreed time, waiting and call-out charges may apply, or the appointment may be treated as a late cancellation.
5. Customer Responsibilities
5.1 The Customer agrees to remove, or clearly identify, any fragile, valuable or irreplaceable items from the areas to be cleaned. The Company will not be responsible for such items left in the work area.
5.2 The Customer should, where possible, move small furniture items, personal belongings, toys, electrical equipment and breakables prior to the arrival of the Companys staff. Large or heavy items may be moved by the Company only where it is safe and reasonable to do so and at the Companys sole discretion.
5.3 The Customer must inform the Company of any pre-existing damage, wear, defects or sensitivities in carpets, rugs, upholstery, flooring or furnishings, including colour running, loose fittings, pre-existing stains, or shrinkage issues.
5.4 The Customer is responsible for supervising children, pets and any occupants during the service. The Company will not be liable for any injury or loss arising from unsupervised children or pets during the appointment.
6. Pricing and Payment
6.1 Prices are generally quoted per room, per item, per area, or per job, as specified by the Company at the time of booking. All prices will be communicated clearly to the Customer before work commences.
6.2 Prices are inclusive of labour and standard materials and equipment required to complete the agreed services. Any additional treatments or protective coatings will be quoted separately if requested.
6.3 Unless otherwise agreed in writing, payment is due immediately upon completion of the services on the day of the appointment.
6.4 The Company accepts commonly used UK payment methods as confirmed at the time of booking. Cash payments, where accepted, must be made directly to the Companys authorised representative against a receipt.
6.5 If payment is not received on completion, the Company reserves the right to charge reasonable late payment fees and interest, and to recover any reasonable costs incurred in pursuing overdue amounts, including administrative and legal costs.
7. Deposits
7.1 The Company may request a deposit to secure a booking, particularly for larger jobs or during busy periods.
7.2 Deposits are normally deducted from the total amount payable on completion. If the Customer cancels without sufficient notice, deposits may be retained in accordance with the cancellation terms set out below.
8. Cancellations and Rescheduling
8.1 If the Customer needs to cancel or reschedule a booking, the Customer must notify the Company as soon as reasonably possible through the accepted communication channels.
8.2 The Company may apply the following cancellation policy, unless stated otherwise in writing:
a. More than 48 hours notice before the scheduled appointment time: no cancellation fee, and any deposit may be refunded or carried forward, at the Customers choice.
b. Between 24 and 48 hours notice: the Company may charge up to 50 percent of the quoted service price or retain up to 50 percent of the deposit.
c. Less than 24 hours notice, or failure to provide access on arrival: the Company may charge up to 100 percent of the quoted service price or retain the full deposit.
8.3 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, traffic disruption, staff illness, equipment failure or safety concerns. In such cases, the Company will offer the Customer an alternative appointment. The Company will not be liable for any consequential loss arising from such cancellation or rescheduling.
9. Standard of Service and Results
9.1 The Company will perform the services with reasonable skill and care, using appropriate professional equipment and cleaning solutions suitable for the surfaces to be treated.
9.2 While the Company will use its best efforts to remove stains and marks, it cannot guarantee the removal of all stains. Some stains may be permanent due to age, material type, prior treatment, or other factors beyond the Companys control.
9.3 Drying times quoted by the Company are estimates only and can vary depending on ventilation, humidity, temperature, fabric type and level of soiling. The Customer is responsible for ensuring adequate ventilation and for following any after-care advice provided.
10. Complaints and Remedy
10.1 If the Customer is not satisfied with any aspect of the services, the Customer must inform the Company as soon as possible and within 48 hours of completion.
10.2 The Company will investigate any reasonable complaint and, if appropriate, arrange a revisit to inspect and, where possible, rectify the issue.
10.3 The Companys liability for any justified complaint is limited to a free re-clean of the affected area or, where this is not reasonably possible, an appropriate proportionate refund of the price paid for the specific service in question.
11. Liability and Limitations
11.1 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.
11.2 Subject to the above, the Companys total liability to the Customer arising out of or in connection with the services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable by the Customer for the specific service giving rise to the claim.
11.3 The Company shall not be liable for:
a. Pre-existing damage, defects or wear and tear in carpets, rugs, upholstery, flooring, or furnishings.
b. Damage caused by the Customers failure to disclose relevant information, including material type, known weaknesses, or prior treatments.
c. Any indirect, special or consequential loss, including loss of profit, loss of opportunity or loss of enjoyment.
d. Any damage or issues arising from failure to follow after-care advice, including walking on wet carpets without protection, replacing furniture too early, or inadequate ventilation.
11.4 The Customer is responsible for securing and insuring any personal property and valuables at the premises. The Company will not be liable for any loss of cash, jewellery, or other valuables unless loss is directly caused by proven negligence or criminal conduct by the Companys staff.
12. Health, Safety and Conduct
12.1 The Company will take reasonable steps to ensure that all work is carried out safely and in compliance with health and safety regulations relevant to the services.
12.2 The Customer must inform the Company of any health and safety risks at the premises, including loose flooring, poor lighting, hazardous substances or restricted access areas.
12.3 The Company reserves the right to withdraw its staff from the premises if they are subject to abusive, aggressive or inappropriate behaviour, or if conditions are unsafe. Such circumstances may be treated as a same-day cancellation.
13. Waste Regulations and Environmental Responsibilities
13.1 The Company operates in accordance with relevant UK waste and environmental regulations. Any waste generated as part of the cleaning service, such as used cleaning solutions or small amounts of residue, will be managed responsibly.
13.2 The Company will only remove and transport waste from the premises where this has been explicitly agreed and where it holds the appropriate authorisations, if required by law.
13.3 The Customer remains responsible for the disposal of large items, furniture, and household waste not directly created by the cleaning process, unless a separate agreement has been made.
13.4 The Company will use cleaning products that are suitable for the task and, where reasonably practicable, considers environmental impact in selecting materials and methods. The Customer should notify the Company of any allergies or sensitivities so that appropriate products can be selected where possible.
14. Parking and Congestion Charges
14.1 The Customer is responsible for providing or arranging suitable parking for the Companys vehicle near the premises where reasonably possible.
14.2 Any parking fees or permits required to carry out the services may be charged to the Customer, or the Customer may be asked to provide a valid permit.
14.3 Where applicable, congestion or clean air zone charges incurred specifically as a result of attending the appointment may be added to the service price and will be communicated to the Customer.
15. Insurance
15.1 The Company maintains appropriate public liability and, where required, employers liability insurance for the nature of its services.
15.2 The Customer is responsible for maintaining any building or contents insurance for the premises, including cover for accidental damage where desired.
16. Data Protection and Privacy
16.1 The Company will collect and process personal data from the Customer only to the extent necessary to manage bookings, provide services, handle payments and deal with any queries or complaints.
16.2 Personal information will be stored securely and will not be shared with third parties other than as required for the operation of the business, compliance with the law, or with the Customers consent.
17. Amendments to Terms and Conditions
17.1 The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practices or its own business operations.
17.2 The applicable Terms and Conditions will be those in place at the time of the Customers booking. Where changes materially affect ongoing or future bookings, the Company will take reasonable steps to inform affected Customers.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by the Company.
19. Severability
19.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, such provision shall be treated as deleted, but the remaining provisions shall continue in full force and effect.
20. Entire Agreement
20.1 These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the services and supersede any prior understandings or arrangements, whether oral or written.
20.2 No variation of these Terms and Conditions shall be effective unless it is agreed in writing by the Company.
