Terms and Conditions for Carpet Cleaning SE4
These Terms and Conditions govern the provision of professional carpet cleaning services by Carpetcleaning SE4 and apply to all domestic and commercial bookings made for carpet cleaning, stain treatment, odour treatment, and related fabric care services. By confirming a booking, the customer agrees to be bound by these terms, which are intended to create clarity, manage expectations, and set out each party’s rights and responsibilities. These terms should be read together with any written quotation, booking confirmation, or service note issued in connection with the appointment. If any specific written agreement differs from these terms, the written agreement will take priority only to the extent of the inconsistency.
For the purposes of this document, references to “we”, “us”, and “our” mean the service provider operating under Carpetcleaning SE4, while “you” and “your” mean the customer, property owner, tenant, managing agent, or authorised representative requesting the service. These terms are designed to be fair and practical, reflecting the nature of carpet cleaning work, which often depends on the condition, age, fibre type, and previous treatment of the carpets involved. Service outcomes may vary according to these factors.
All bookings are made subject to availability, site access, and the suitability of the surfaces to be cleaned. We reserve the right to decline or postpone work where the property conditions, contents, or requested treatment present a health and safety concern, a material limitation, or a risk of damage beyond what would normally be expected from professional carpet cleaning. Nothing in these terms affects your statutory rights as a consumer under UK law.
Booking process begins when you submit an enquiry or request a quotation for carpet cleaning services. Any price quoted before a site visit is based on the information you provide and may be adjusted if the actual condition, size, fibre type, access, or level of soiling differs from the details supplied. A booking is only confirmed once we have accepted the request and provided confirmation by written message, email, or another recorded method. Until confirmation is issued, no appointment is secured.
When making a booking, you must provide accurate and complete information, including the number of rooms or items to be cleaned, any known stains, prior treatments, relevant access issues, parking restrictions, floor levels, and any special considerations such as delicate fibres, underfloor heating, or recent renovations. Failure to disclose relevant information may result in a revised price, a delay, or the need to cancel or amend the appointment. If a pre-inspection is necessary, the booking may remain provisional until that inspection has been completed.
You are responsible for ensuring that the site is reasonably prepared for cleaning unless otherwise agreed. This includes moving small personal items, securing pets, ensuring electricity and water are available where required, and providing safe access to the areas to be cleaned. We may refuse to begin work if the preparation is inadequate or if conditions make the work unsafe. If we attend and cannot complete the service due to issues within your control, the visit may be treated as a late cancellation or wasted attendance, subject to the cancellation provisions below.
Payments must be made in the manner specified at the time of booking or completion. Unless otherwise agreed in writing, payment is due on completion of the service on the same day. We may accept bank transfer, card payment, or other approved methods, but we are not obliged to accept cash or any particular payment type. If a deposit is requested, it may be used to secure the appointment and may be non-refundable in accordance with the cancellation terms. Deposits do not affect your obligation to pay the balance owed for completed work.
Where a quotation is provided, it is based on the information available at the time and may be revised if the scope of work changes. Additional charges may apply for extra rooms, heavily soiled areas, difficult access, repeated stain treatment, specialist fibre cleaning, urgent appointments, or work outside normal service conditions. Any reasonable additional charge will be explained where practicable before proceeding. If the customer declines a necessary additional charge, we may continue only with the original agreed scope or stop work if continuing would be impractical.
All prices are stated in pounds sterling unless otherwise indicated. Prices may include or exclude VAT depending on the nature of the business and the specific quote issued; where VAT applies, it will be identified as part of the stated amount or added separately. Invoices must be paid in full without deduction, set-off, or counterclaim unless required by law. Where payment is overdue, we may suspend further services, charge reasonable recovery costs, and seek interest or other remedies permitted under the Late Payment of Commercial Debts (Interest) Act 1998 in business-to-business transactions, where applicable.
Cancellations and rescheduling must be requested as soon as possible if you no longer require the booking or need to move the appointment. If you cancel with at least 48 hours’ notice before the scheduled start time, no cancellation fee will normally apply unless a non-refundable deposit has already been stated in the booking terms. If you cancel with less than 48 hours’ notice, or fail to provide access on arrival, a cancellation charge may apply to recover lost time, travel, and preparation costs.
We may reschedule or cancel a booking where weather, staffing issues, equipment failure, unsafe working conditions, or other events beyond our reasonable control make it impracticable to perform the service as arranged. In such cases, we will try to offer an alternative appointment at a reasonable time. We will not be liable for indirect loss caused by any rescheduling, provided we act reasonably and communicate the change promptly. If you are entitled to a refund under consumer law, it will be processed within a reasonable period.
Where a customer is absent at the scheduled time and does not provide suitable access instructions, the appointment may be deemed cancelled by the customer. The same rule applies if the property is unavailable, the key has not been provided, or the site cannot safely be entered. We reserve the right to charge for wasted attendance where a visit is abandoned for reasons outside our control. Any waiver of a cancellation charge is discretionary and does not set a precedent for future bookings.
Liability is limited to the direct damage, loss, or injury caused by our proven negligence, breach of contract, or failure to use reasonable care and skill. We will not be responsible for pre-existing damage, hidden defects, gradual wear, colour loss, shrinkage, poor previous repairs, or damage caused by unsuitable materials, weak backing, age, moisture sensitivity, or manufacturer contraindications. Carpet cleaning is a specialist service, but some textiles and finishes remain inherently vulnerable, and no cleaning company can guarantee against every adverse reaction.
We will take reasonable care when moving light furniture or working around household items, but we do not accept responsibility for items that are unstable, improperly assembled, overly heavy, or not suitable for movement. You should remove fragile items, ornaments, electronic equipment, valuables, and other possessions from the working area before the appointment begins. If you ask us to move an item, you do so at your own risk unless we have expressly agreed otherwise in writing. Any assistance given as a courtesy does not create a higher duty than that required by law.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under the Unfair Contract Terms Act 1977 or the Consumer Rights Act 2015. Where we are found liable for a loss, our total liability in connection with a booking shall be limited, to the extent permitted by law, to the amount paid or payable for the specific service giving rise to the claim. We are not liable for consequential, special, or indirect losses such as loss of profit, loss of business, or loss of enjoyment.
Waste regulations and environmental compliance are an important part of our service. We operate in accordance with applicable UK waste handling requirements, including the Environmental Protection Act 1990 and related regulations. Waste arising from carpet cleaning activities, such as extracted soil residues, disposable materials, and packaging, will be managed in a responsible manner. Where waste is removed from site, it will be transported and disposed of only through lawful methods and suitable facilities. We do not knowingly place waste into domestic refuse streams where a specialist disposal route is required.
Customers must not request or require us to dispose of prohibited materials, hazardous substances, contaminated items, needles, bodily fluids beyond the scope of ordinary cleaning, or any item that requires specialist handling unless this has been explicitly agreed in advance and we are legally able to carry it out. If such materials are discovered during the service, we may stop work, isolate the area if practical, and request further instructions. Additional costs may apply where specialist cleaning, containment, or disposal arrangements are needed. We reserve the right to refuse work that would place us in breach of waste laws or health and safety rules.
Any chemicals, detergents, or treatment products used in connection with carpet cleaning SE4 will be selected and applied with reasonable care. However, the customer must inform us of any known allergies, sensitivities, pets, or special environmental concerns before work begins. Product data sheets, safety information, or usage instructions may be available on request where relevant. You agree not to tamper with, dilute, or independently use our materials unless specifically instructed, as doing so may create safety issues or affect the outcome of the cleaning process.
Service performance and customer obligations require cooperation from both sides. We will perform the service using reasonable skill and care consistent with professional carpet cleaning standards. Any pre-treatment, hot water extraction, low-moisture method, or spot cleaning approach will be selected according to the materials and conditions present. While we aim to improve appearance, remove visible soil, and address common odours and stains, we do not guarantee the complete removal of every stain, mark, or smell, particularly where the cause has penetrated deeply into the fibres or backing.
You agree to disclose any known history relevant to the carpet or fabric, including water damage, previous flood exposure, professional spotting, bleaching, dye instability, recent replacement, or prior use of household chemicals. Failure to disclose this information may affect the final result and may increase the risk of colour change, patchiness, or residue. If a carpet is judged unsuitable for cleaning due to its condition or composition, we may refuse treatment or offer only a limited service. Our decision is based on professional assessment and is intended to minimise risk.
If stains reappear after drying due to wicking, hidden contamination, or prior spills that migrate to the surface, this does not automatically indicate faulty workmanship. In many cases, additional treatment may help, but such follow-up work is not guaranteed unless expressly included in the original agreement. The customer should allow adequate drying time before moving furniture back into place or reusing the carpet heavily. We are not liable for marks or damage caused after completion by foot traffic, pets, cleaning products used by others, or other external factors.
Complaints and remedies should be raised as soon as reasonably possible after the service is completed. You must allow us a fair opportunity to inspect the issue and, where appropriate, return to assess any claimed defect. Any complaint should include clear details of the concern, the affected area, and the date of service. We may ask for photographs or other evidence so that we can evaluate the matter properly. If a service fails to meet the standards required by law, our priority will be to put it right where reasonable, by re-cleaning, adjusting the treatment, or issuing a fair refund if re-performance is not practical.
These Terms and Conditions may be updated from time to time. The version in force at the time of your booking will apply to that appointment unless a later written agreement states otherwise. No employee, contractor, or agent of ours has authority to change these terms unless the change is confirmed in writing by an authorised representative. If a court or competent authority finds that any part of these terms is unlawful, invalid, or unenforceable, that part will be severed and the remaining provisions will continue in full force.
The failure of either party to enforce a right or remedy on one occasion does not mean that the right or remedy has been waived. Any waiver must be made expressly in writing to be effective. These terms are intended to be interpreted consistently with UK consumer legislation, and nothing in them is intended to remove any mandatory rights that apply to you by statute.
Governing law and jurisdiction apply to all bookings, quotations, and services provided under these Terms and Conditions. This agreement and any dispute or claim arising from it, including non-contractual disputes or claims, shall be governed by and interpreted in accordance with the laws of England and Wales. If you reside in Scotland or Northern Ireland, any mandatory consumer protections that apply in your jurisdiction will remain unaffected to the extent required by law.
Any dispute arising out of or in connection with the service should first be addressed directly and in good faith, with both parties seeking a practical resolution. If informal resolution is unsuccessful, the parties agree that the courts of England and Wales shall have exclusive jurisdiction, subject to any rights a consumer may have to bring proceedings in another competent forum where required by law. These arrangements are designed to provide certainty while preserving your statutory rights.
By proceeding with a booking for carpet cleaning services, you confirm that you have read, understood, and agreed to these Terms and Conditions. You also confirm that you are authorised to instruct the work at the property and that you accept responsibility for providing accurate booking details, lawful access, and prompt payment in accordance with the agreed terms. Thank you for choosing a professional service standard that values care, clarity, and compliance.